ORDERS, SHIPPING & RETURNS
HOW DO I PLACE AN ORDER?
Browse items for sale, select your size and tap “Buy.” After you tap buy, enter your contact information, select a payment option and your items will soon be on their way to you.
WHAT PAYMENT OPTIONS DO YOU ACCEPT?
We accept several methods of payments. If you purchase items in the United States, we accept American Express, Discover, JCB, MasterCard and Visa. Alternate methods of payment include Apple Pay, Google Pay, PayPal, Affirm (US only), Afterpay (US only), and Alipay.
I’M HAVING ISSUES PURCHASING. WHAT DO I DO?
Occasionally our payments processor is unable to complete your purchase. This can be for a number of reasons, including an incorrect credit card number, insufficient funds or wrong zip code. Please review the card number you entered and the zip code first and if those are correct, we recommend contacting the card-issuing bank. If you’re still having issues, please contact us for additional assistance.
DO YOU ACCEPT RETURNS?
We want you to be happy with your purchase, which is why we accept returns on purchases that are in the same condition as when shipped. For hygene reasons we do not issue refunds or accept returns or exchanges on items that have been used opened or have tags removed. items shipped to a freight forwarder or a delivery address in the People's Republic of China. All purchases of such items are FINAL SALE and we do not issue refunds or accept returns for such purchases. For more information, please view our Purchases and Returns Policy here.
HOW MUCH DOES SHIPPING COST?
Shipping is free with LadiesLoveGemSets.com
WHEN WILL I RECEIVE MY ORDER?
While most orders are shipping on-time, due to COVID-19 and government restrictions, your order may experience some shipping and fulfillment delays. We appreciate your patience.
For international orders, delivery times vary due to customs. For international orders from People's Republic of China where our factory is based please allow between 15 - 30 days for delivery.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Please note that we are unable to change a shipping address once the order has been placed.
I NEVER RECEIVED MY ORDER. WHAT DO I DO?
Check the tracking number to make sure your order was shipped, if it was, check where the order is currently located. If it was delivered and you still have not received your order or if you placed your order through the website, please contact us.
For security and privacy reasons, we ensure successful delivery to the shipping address provided at checkout.